**1. Are the products on your website authentic?**

Yes, all the products featured on our website are genuine. We work directly with Chinese BJD authors to bring you authentic creations that showcase the skill and craftsmanship of these talented artisans.

**2. Do you provide international shipping?**

Absolutely! We offer international shipping to bring the world of BJD to enthusiasts worldwide. Please note that shipping times and fees may vary depending on your location.

**3. What if I have questions about a product or my order?**

We're here to help! Our customer service team is available 24/7 to assist you with any questions or concerns you may have. Feel free to reach out to us via email, live chat, or phone, and we'll be happy to assist you promptly.

**4. Can I customize my BJD doll?**

Yes, one of the unique features of BJD dolls is their high level of customization. You can personalize your doll with different wigs, eyes, clothing, and even face-up options to create a one-of-a-kind masterpiece that reflects your style and personality.

**5. Do you offer layaway or payment plans?**

At this time, we do not offer layaway or payment plans. However, we do accept various payment methods to make your shopping experience convenient and secure.

**6. What is your return policy?**

We want you to be completely satisfied with your purchase. But since it is a customized and pre-sale product, no refunds or exchanges will be made unless there are quality issues.

**7. Are there any special promotions or discounts available?**

We occasionally run special promotions and offer discounts to our loyal customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.

**8. How can I stay updated on new arrivals and product releases?**

To stay informed about new arrivals, product releases, and other exciting updates, you can subscribe to our newsletter or follow us on social media platforms such as Instagram, Facebook, and Tiktok.

**9. How can I contact you for further assistance?**

If you have any other questions or need further assistance, please don't hesitate to contact us. You can reach us via email at [jacky.dollection@hotmail.com/megan.dollection@gmail.com], through live chat on our website, or by phone at [+861858-862-5703 / +86 1801-047-9345]. We're here to help!